14-day money-back guarantee
Seated is operated by Paulina Westermann, a sole proprietor based in the United States. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date, for any reason. This applies to first purchases and to each renewal charge.
How to request a refund
Payments are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you paid with, or email us at paulinalwestermann@gmail.com and we will arrange it for you. You do not need to explain your reasons.
How refunds are paid
Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days, though your bank or card issuer may take a little longer to show the credit.
Cancelling instead of refunding
You can cancel a subscription at any time from the "Manage billing" link on the pricing page. Cancelling stops future charges; you keep access to your paid plan until the end of the period you have already paid for, after which your account returns to the Free plan. Your events and guest data are not deleted.
Beyond the 14-day window, refunds are handled in line with Paddle's Refund Policy. If something has gone wrong — a duplicate charge, a subscription you meant to cancel, a technical problem that stopped you using Seated — contact us and we will do our best to put it right.